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Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS OF USE AGREEMENT (“Agreement”) CAREFULLY. BY ACCESSING OR UTILIZING THE SERVICES THROUGH THE WEBSITE, YOU CONSENT TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT AND PRIVACY POLICY. IF YOU DO NOT WISH TO BE BOUND BY THIS AGREEMENT, KINDLY DO NOT ACCESS/USE THE WEBSITE.

This document is an electronic record in terms of the Information Technology Act, 2000 and the rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Welcome to www.ecoheritage.in (“Website”/“EcoHeritage"/ We”). Eco Heritage is an e-commerce website where customers can shop from a wide range of eco-friendly and organic products. While the aim of Eco Heritage is to promote zero waste and sustainable living, the end sellers that We may identify from time to time(“End Sellers”) may use non-biodegradable material to store and sell their products which in due course of time Eco Heritage will try to get the sellers to switch to eco-friendly packaging.

This Agreement between the User (“You”) and BLUE PLANET INNOVATIONS LLP/Eco Heritage elucidates the broad terms & conditions governing your use of the products and services available on the Website. The following terms relate to all Subscribers (defined below) of Eco Heritage. You must apprise yourself with these terms as they describe your privileges & rights as a Subscriber. We recognize that the confidentiality and safety of your personal records are essential and we utilize the most innovative security technology existing to guard your confidentiality. These terms and conditions may be modified/updated by us from time to time. By continuing to use our Website, you agree to such modified/updated terms and conditions as provided by us on our Website.

About us

The Website is owned and provided by BLUE PLANET INNOVATIONS LLP (hereinafter “BLUE PLANET”), a Limited Liability Partnership incorporated under the Limited Liability Partnership Act, 2008. If you need any information or have a complaint about this website or any of our services,  please write to us at: [email protected]

Privacy

  • Your privacy and the privacy of any other person whose information you provide is important to us. Please see our Privacy Policy for details of what information we collect and how we will use and protect it.
  • You are responsible for keeping your mobile device safe and for ensuring that it is not used by any other person.

Eligibility

  • Registration
    1. You must be 18 (eighteen) years or older to register with Eco Heritage. By registering and using the services you agree that you are eighteen years or above and you are not debarred by any law to contract and you agree to have read and accepted the terms and conditions provided herein. We are under no obligation to accept a request for registration. We reserve the absolute right to deny access/services to any user, at our sole discretion.
    2. By registering to use this website, you confirm that the information you provide during the registration process is accurate and complete. You agree to update your registration details, if there are any changes, at the earliest. All registration information you provide will be kept secure and processed in accordance with our privacy policy and other applicable laws.
  • Eco Heritage uses cache to store certain data which is not sensitive to personal information or data that is used for technical administration of the Website, research and development, and for User administration. In the course of providing the User optimal services, Eco Heritage may permit authorized third parties to place advertisements of their goods and services and clicking on such advertisements may redirect you to the third party’s website. Eco Heritage is in no way responsible for the acts of such third parties.
  • Eco Heritage can also initiate SMS and emails to the customer regarding offers and newsletters. However, the customer can always opt out of the communication by mailing us at [email protected] Unless you specifically opt out, you agree to receive SMS and email updates/offers as detailed above.

Definitions

  • “Account” shall mean an account created by the User on Eco Heritage to purchase the products.
  • “End Sellers/Partner” shall mean suppliers associated with the Company who have listed their products on the Website.
  • “Subscriber” shall mean every individual who accepts this Agreement and creates an account with Eco Heritage. Every individual has to register with Eco Heritage to shop from the Website. The Subscriber can store his or her data including payment information, check his or her account to check the points earned, redeem the points, keep track of offers provided on the Website.
  • “We” shall mean the Website and the Company.
  • “Website” shall mean www.ecoheritage.in
  • “User/ You”shall mean an individual accessing/shopping from the Website. Every individual has to register and create an account to shop from Eco Heritage.

Disclaimer

ECO HERITAGE DOES NOT WARRANT OR REPRESENT THAT THE MATERIAL ON THIS WEBSITE IS ACCURATE, COMPLETE OR CURRENT OR THAT THE WEBSITE WILL BE FREE OF DEFECTS OR VIRUSES. NOTHING CONTAINED IN THE PAGES OF THIS WEBSITE SHOULD BE CONSTRUED AS LEGAL, MEDICAL, COMMERCIAL, OR OTHER PROFESSIONAL ADVICE. DETAILED PROFESSIONAL ADVICE SHOULD BE OBTAINED BEFORE TAKING OR REFRAINING FROM ANY ACTION BASED ON ANY OF THE INFORMATION OR MATERIAL CONTAINED IN THIS WEBSITE OR ANY COMMUNICATIONS PROVIDED TO YOU AS A RESULT OF YOUR REGISTRATION.

YOU AGREE AND ACKNOWLEDGE THAT ECO HERITAGE IS A WEBSITE THAT ACTS AS AN INTERMEDIARY BETWEEN THE SUPPLIERS AND THE CUSTOMERS. BLUE PLANET, ITS OFFICERS, PARTNERS OR EMPLOYEES SHALL IN NO MANNER WHATSOEVER BE HELD LIABLE FOR ANY DISPUTES ARISING BETWEEN THE SUPPLIER AND THE CUSTOMER.

Limitation of Liability

WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE (IN CONTRACT, NEGLIGENCE OR OTHERWISE) WHERE:

  • THERE IS NO BREACH OF A LEGAL DUTY OF CARE OWED TO YOU BY US;
  • THE LOSS OR DAMAGE IS NOT A REASONABLY FORESEEABLE RESULT OF ANY SUCH BREACH; OR
  • ANY LOSS OR DAMAGE OR INCREASE IN LOSS OR DAMAGE RESULTS FROM A BREACH BY YOU OF THESE TERMS AND CONDITIONS.THE MAXIMUM LIABIITY SHALL BE LIMITED TO THE COST OF THE PRODUCTS PURCHASED OR SERVIES AVAILED BY THE CUSTOMER, NEITHER ECO HERITAGE NOR BLUE PLANET SHALL BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL OR OTHER DAMAGES CAUSED TO THE USER.
  • WE ADDITIONALLY WILL NOT BE LIABLE IN CASE THE USER OF THE WEBSITE HAS MISREPRESENTED ANY OF THE INFORMATION PROVIDED BY THEM DURING THE REGISTRATION PROCESS OR OTHERWISE. ANY AND ALL SERVICES PROVIDED BY US SHALL BE UNINTERRUPTED. HOWEVER, IN THE UNLIKELY EVENT OF AN INTERRUPTION IN SERVICES, WE SHALL NOT BE LIABLE OR RESPONSIBLE FOR ANY LOSS OR DAMAGE, HOWSOEVER CAUSED OR SUFFERED BY THE USER.

Third party rights

Nothing in this Agreement is intended to nor shall confer a benefit on any third party and any person who is not a party to this Agreement has no rights to enforce them.

Waiver

  • No delay or decision not to enforce rights under this Agreement will constitute a waiver of the right to do so and will not affect rights in relation to any subsequent breach.
  • IF YOU CONTINUE TO ACCESS THE WEBSITE AFTER THE NEW TERMS AND CONDITIONS HAVE COME INTO EFFECT, YOU THEREBY INDICATE YOUR CONSENT TO BE BOUND BY THE NEW TERMS AND CONDITIONS.

Notification of errors

If you encounter any error while viewing any file/ document, kindly notify us of the same at the earliest either by mail.

Payment Life Cycle

Created

A payment is created when the user fills up and submits the payment information and it is sent to the Razorpay. No processing has been done on the payment at this stage.

Authorized

Authorization is performed when user's payment details are successfully authenticated by the bank. The money is deducted from the user’s account by Razorpay.

There can be scenarios when a payment is interrupted by external factors such as network issues or technical errors at user's or bank's end. In such cases, money may get debited from the user's bank account but Razorpay does not receive a payment status from the bank. This is termed as Late Authorization.

Captured

When the status of the payment is changed to captured, the authorized payment is verified as complete by Razorpay. After the capture, the amount is settled to your account as per the settlement schedule of the bank. The captured amount must be the same as the authorized amount. Any authorization not followed by a capture within 5 days is automatically voided and the amount is refunded to the customer.

Refunded

The amount is refunded back to the user's account only if the transaction is complete and successfully captured. The refund will be done in case the order is unprocessed, returned or cancelled. The amount is sent back to the user's account.

Failed

Any unsuccessful transaction is marked as failed and the user will have to retry the payment.

Refund and Cancellation Policy

In the event that you wish to cancel an order or request a refund, the same shall be at the sole discretion of Eco Heritage and shall be evaluated on a case-to-case basis. The decision taken by Eco Heritage shall be final in relation to a refund/cancellation.

Termination

  • If at any time you wish to terminate your registration as a Subscriber, kindly notify us of your intention by sending us a mail to the e-mail id given above in Clause 1("Terms of Use").
  • Eco Heritage reserves the right to suspend or terminate access at any time if your continued use is believed to be prejudiced towards us or other Users..
  • Eco Heritage also reserves the right to suspend or terminate this arrangement at anytime, forthwith without assigning any reason whatsoever, without any notice.

Intellectual Property

  • All text, graphics, user and visual interfaces, trademarks, logos, artwork and computer code (collectively, “Content”), including but not limited to the design, structure, selection, coordination, arrangement and expression of such Content contained in this Website is owned and controlled by Blue Planet and is protected by applicable trademark laws and other intellectual property rights and unfair competition laws.
  • Except as expressly provided in these Terms of Use, no part of the Website or the Content may be copies, reproduced, translated, republished, posted, transmitted, encoded or distributed in any way to any other computer, server, website for any purpose without the prior written consent of Blue Planet.

Information Technology Act

  • Certain laws in India prohibit and impose restriction on use of the Website and you are advised to make familiar with those laws and not to post any information or messages that are, or that may be construed, as being malicious, slanderous, pornographic, defamatory, inappropriate or that makes attacks on or comments on any individuals or groups of individuals, educational institutions or any other entities whatsoever (whether companies, firms, or any other institutions). 
  • You also agree to not post any information to which you do not have copyright and/or other appropriate permissions to post in public forum.
  • Your failure to comply with these terms may result in removal of your postings without prior notice as a User/Subscriber. The IP address of all posts is recorded to aid in enforcing these conditions. Nothing in this Agreement shall be construed as an assignment or transfer of any intellectual property owned by us, in any name or form whatsoever.

Other Laws

Certain laws require companies to maintain data with respect to goods and services and other personal information in a prescribed format and Eco Heritage will use all the information to the extent required in compliance with the applicable laws and as may be directed or amended from time to time.

Force Majeure

Eco Heritage shall not be liable and to the extent, that the performance or delay in performance of any of its obligations are prevented, restricted, delayed or interfered with due to circumstances beyond the reasonable control and without the fault or negligence of such Party, including but not limited to change in legislation, fire, flood, explosion, epidemic, accident, act of God, war, riot, strike, lockout, traffic or other concerted act of workmen and/or act of Government.

Governing Law and Jurisdiction

This Agreement is governed by the laws of India, and you irrevocably and unconditionally submit to the exclusive jurisdiction of the courts located in Bhopal, India.

Acceptance of Terms and Conditions

By creating an account with Us, you agree to be bound by these terms and conditions and privacy policy set forth below including any additions and future modifications. If at any time you do not agree to these terms and conditions or you wish to terminate your registration as a Subscriber, you may notify us of your intention and refrain from accessing our Website.