This document is an electronic record in terms of the Information Technology Act, 2000 and the rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
Welcome to www.ecoheritage.in (“Website”/“EcoHeritage"/ We”). Eco Heritage is an e-commerce website where customers can shop from a wide range of eco-friendly and organic products. While the aim of Eco Heritage is to promote zero waste and sustainable living, the end sellers that We may identify from time to time(“End Sellers”) may use non-biodegradable material to store and sell their products which in due course of time Eco Heritage will try to get the sellers to switch to eco-friendly packaging.
This Agreement between the User (“You”) and BLUE PLANET INNOVATIONS LLP/Eco Heritage elucidates the broad terms & conditions governing your use of the products and services available on the Website. The following terms relate to all Subscribers (defined below) of Eco Heritage. You must apprise yourself with these terms as they describe your privileges & rights as a Subscriber. We recognize that the confidentiality and safety of your personal records are essential and we utilize the most innovative security technology existing to guard your confidentiality. These terms and conditions may be modified/updated by us from time to time. By continuing to use our Website, you agree to such modified/updated terms and conditions as provided by us on our Website.
The Website is owned and provided by BLUE PLANET INNOVATIONS LLP (hereinafter “BLUE PLANET”), a Limited Liability Partnership incorporated under the Limited Liability Partnership Act, 2008. If you need any information or have a complaint about this website or any of our services, please write to us at: [email protected]
ECO HERITAGE DOES NOT WARRANT OR REPRESENT THAT THE MATERIAL ON THIS WEBSITE IS ACCURATE, COMPLETE OR CURRENT OR THAT THE WEBSITE WILL BE FREE OF DEFECTS OR VIRUSES. NOTHING CONTAINED IN THE PAGES OF THIS WEBSITE SHOULD BE CONSTRUED AS LEGAL, MEDICAL, COMMERCIAL, OR OTHER PROFESSIONAL ADVICE. DETAILED PROFESSIONAL ADVICE SHOULD BE OBTAINED BEFORE TAKING OR REFRAINING FROM ANY ACTION BASED ON ANY OF THE INFORMATION OR MATERIAL CONTAINED IN THIS WEBSITE OR ANY COMMUNICATIONS PROVIDED TO YOU AS A RESULT OF YOUR REGISTRATION.
YOU AGREE AND ACKNOWLEDGE THAT ECO HERITAGE IS A WEBSITE THAT ACTS AS AN INTERMEDIARY BETWEEN THE SUPPLIERS AND THE CUSTOMERS. BLUE PLANET, ITS OFFICERS, PARTNERS OR EMPLOYEES SHALL IN NO MANNER WHATSOEVER BE HELD LIABLE FOR ANY DISPUTES ARISING BETWEEN THE SUPPLIER AND THE CUSTOMER.
Limitation of Liability
WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE (IN CONTRACT, NEGLIGENCE OR OTHERWISE) WHERE:
Third party rights
Nothing in this Agreement is intended to nor shall confer a benefit on any third party and any person who is not a party to this Agreement has no rights to enforce them.
Notification of errors
If you encounter any error while viewing any file/ document, kindly notify us of the same at the earliest either by mail.
Payment Life Cycle
A payment is created when the user fills up and submits the payment information and it is sent to the Razorpay. No processing has been done on the payment at this stage.
Authorization is performed when user's payment details are successfully authenticated by the bank. The money is deducted from the user’s account by Razorpay.
There can be scenarios when a payment is interrupted by external factors such as network issues or technical errors at user's or bank's end. In such cases, money may get debited from the user's bank account but Razorpay does not receive a payment status from the bank. This is termed as Late Authorization.
When the status of the payment is changed to captured, the authorized payment is verified as complete by Razorpay. After the capture, the amount is settled to your account as per the settlement schedule of the bank. The captured amount must be the same as the authorized amount. Any authorization not followed by a capture within 5 days is automatically voided and the amount is refunded to the customer.
The amount is refunded back to the user's account only if the transaction is complete and successfully captured. The refund will be done in case the order is unprocessed, returned or cancelled. The amount is sent back to the user's account.
Any unsuccessful transaction is marked as failed and the user will have to retry the payment.
Refund and Cancellation Policy
In the event that you wish to cancel an order or request a refund, the same shall be at the sole discretion of Eco Heritage and shall be evaluated on a case-to-case basis. The decision taken by Eco Heritage shall be final in relation to a refund/cancellation.
Information Technology Act
Certain laws require companies to maintain data with respect to goods and services and other personal information in a prescribed format and Eco Heritage will use all the information to the extent required in compliance with the applicable laws and as may be directed or amended from time to time.
Eco Heritage shall not be liable and to the extent, that the performance or delay in performance of any of its obligations are prevented, restricted, delayed or interfered with due to circumstances beyond the reasonable control and without the fault or negligence of such Party, including but not limited to change in legislation, fire, flood, explosion, epidemic, accident, act of God, war, riot, strike, lockout, traffic or other concerted act of workmen and/or act of Government.
Governing Law and Jurisdiction
This Agreement is governed by the laws of India, and you irrevocably and unconditionally submit to the exclusive jurisdiction of the courts located in Bhopal, India.
Acceptance of Terms and Conditions