FAQs

Yes, it is necessary to log into your Eco Heritage account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security.

You will have access to a personalized shopping experience including recommendations and quicker check-out.

You can login in to your account and check your orders there. We also have a dedicated page “Track Order”  at the bottom of the page.

The products are shipped by individual sellers which means, you may receive multiple parcels. You will be notified about each item and its status via email as well as SMS.

Your product(s) might be on their way. Check your Order status in “My Account” or “Track Order” If you have received shipments from all the sellers and have received partial product, please connect to [email protected]

We can fix this problem by reshipping the product to you. You will be required to send a picture of the damaged product to convince our seller of what has happened. Also, refer the product page for the replacement policy. You can also send us an email at [email protected] along with the image of damaged product. Our concerned team will get back to you at the earliest.

Kindly email us on [email protected] along with the image of product received and we will ensure you get the product you ordered for at the earliest.

There is a probability that someone else might have received the product on behalf of you. If not then wait until the end of the day—packages can show as delivered while still in transit. If you are still unable to locate your item, email us on [email protected] along with your order details.

Kindly check the Return Policy and the policy mentioned in the product description page. If it  meets our return guidelines you can send us an email at [email protected] with your order details and we’ll resolve the issue.

We will not be able to edit the details once the product is shipped but we will try our best to reroute your parcel. Kindly email us on [email protected] along with changed address.

When you start adding your first product in the cart, it will ask you to enter your PIN Code. Basis on which, each product page will clearly highlight whether or not that particular product is eligible for the mentioned Pin Code.

The Courier person usually calls you before they attempt the first delivery of the products. Normally, there are two attempts made at delivery. If both attempts fail, the parcel is returned to the shipper (in our case the Seller).If  this type of issue happens please inform us once you are back or are sure that someone is available to collect the parcel on your behalf.